1.What should I do if the renewal for my cloud service failed?

2.What do the Notifications ON and OFF do at the top of the home page?

3.My wireless device won’t connect to my WiFi network using the Zink setup method.

4.My wireless device won't connect to my WiFi using "Legacy” and “Smart Link".

5.My motion detection/alerts are not working.

6.Internet: Can I connect my smart device to a wireless hotspot?

7.Internet: How can I improve my wireless signal?

8.Internet: I can access my device when I'm using my own WiFi network, but I can't access it remotely.

9.Internet: I can't see my device's live video?

10.Internet: What do I do if I can't view my device anymore after changing my internet provider/router, Network nameWiFi SSID, or WiFi password.

11.Account Management: How do I reset the password for my account?

12.Account Management: I want to change my account

13.Account Management: What is the default username and password of NVR/DVR?

14.Device Management: My device has already been added to by another account.

15.Device Management: Can I use multiple devices with one account?

16.Device Management: How do I rename my device?

17.Device Management: Sharing Device

18.Device Management: The time stamp for my device is wrong.

19.Notifications/Alerts: Can I adjust the sound of my notifications?

20.Notifications/Alerts: What is the range of motion detection and can it be adjusted?

21.Recording: How can I playback previously recorded footage?

22.Recording: Can I delete recorded footage?

23.Recording: Can I record videos directly to my phone?

24.Recording: What happens when my SD card is full?

25.Can I change my display resolution?

26.Can I manually turn off the IR lights?

27.Do I have to pay a monthly fee to use the app?

28.How can I reset my device?

29.How can I use my computer to view my camera?

30.How can my family members view my device?

31.How do I find the Device ID# of my device?

32.How do I use the two-way audio?

33.Is there a way to increase the image size in the app?

34.System Compatibility: Which mobile devices are compatible with the app?

35.The NVR cannot read / format the hard drive.

36.The status indicator does not blink green when I set up my camera.

37.There is no sound on the camera.

38.What does the status light mean?

39.Where can I get the user manual?

40.Why can't I view the live stream video?

41.Zink Setup Step-by-step

42.I don't see the "ZMD_SAP" network on my WiFi list.

43.How do I stop the app from sending notifications to my phone?

44.Can I adjust the duration of the motion alert clips?

45.Where can I find my clips after I download them from the alerts?

46.Can I use the camera to look outside a window?

47.(For iOS users) I purchased my subscription through an iCloud subscription but my cameras don’t appear to have cloud service. How do I fix this?

48.During setup, I am seeing the error message “Current WiFi” or “Current WiFi: unknown SSID”. How do I fix this?

49.I am having issues with the QR setup.

50.Am I able to view more than one camera at the same time?